Shipping policy
At Olliee & Ellie, we want to ensure your order gets to you quickly, safely, and with full transparency. Please read the following information carefully before placing your order.
Shipping Origin
All physical items are shipped directly from the United States. Orders are processed and packed with care to ensure quality upon arrival.
Processing Time
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Orders are processed within 1–3 business days, excluding weekends and holidays.
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During peak periods or promotional sales, processing times may be slightly extended.
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Once your order is shipped, you will receive an email confirmation with tracking details.
Estimated Delivery Times
Delivery times vary based on location and selected shipping method:
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United States: 3–7 business days
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International Shipping: 7–14 business days (varies by country and carrier)
Note: Delivery estimates do not include processing time.
Shipping Fees
Shipping costs are calculated at checkout based on your location, package weight, and delivery method.
Customs & Import Fees (International Orders Only)
International customers are responsible for any customs duties, VAT, or import taxes that may apply upon delivery. Olliee & Ellie is not liable for these additional charges.
Order Tracking
Once your order has been shipped, you’ll receive a tracking number via email. Please allow up to 48 hours for tracking information to update.
Digital Products
All digital products are delivered instantly via email once your payment is confirmed.
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A download link or access details will be sent to the email address used at checkout.
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If you do not receive your digital product within 10–15 minutes, please check your spam/junk folder or contact us directly.
Please note: There are no refunds on digital products. All digital sales are final.
Incorrect Address / Delivery Issues
Please ensure your shipping information is correct at checkout. Olliee & Ellie is not responsible for delays, lost packages, or failed deliveries due to incorrect or incomplete shipping addresses.
Need Help?
If you have questions about your order, shipping status, or delivery concerns, feel free to reach out to us:
📧 ollieellie4@gmail.com
We’re here to help and will respond as quickly as possible.