Refund policy

At Olliee & Ellie, we value your satisfaction and aim to make your shopping experience seamless. Please review our policy carefully before making a purchase.

Returns
If you're not completely happy with your purchase, eligible items may be returned within 7 working days of receiving your order. To qualify for a return:

• Items must be unworn, unused, and in their original condition

• All tags and original packaging must be intact

• You must provide proof of purchase (order confirmation or receipt)

Returns that do not meet these conditions will not be accepted.

Refunds
Once we receive and inspect your returned item(s), we’ll notify you of the approval or rejection of your refund.

• Approved returns will be refunded to your original payment method (minus any shipping fees)

• Please allow up to 5–7 business days for your refund to be processed after approval

Please Note:

• Customers are responsible for return shipping costs

• We are not liable for returns lost in transit—consider using a trackable service

Digital Products
All sales of digital products are final. Due to the nature of digital content, no refunds or exchanges will be provided for digital downloads under any circumstances.

Need Help?
If you have questions or need to initiate a return, please contact us at ollieellie4@gmail.com within 7 working days of receiving your order.