We aim to get your order out as quickly as possible! Here's what you can expect:

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  Orders are typically processed within 1–3 business days (excluding weekends and holidays).
  
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  Once shipped, delivery times depend on your location and selected shipping method at checkout.
  
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  shipping confirmation email with tracking details as soon as your order is on its way.
  

🌍 International Orders:

Please allow extra time for customs processing and transit, depending on your country’s regulations.

🚨 Friendly Reminder:

During high-demand periods (sales, holidays, or new drops), processing may take a bit longer—but we promise it's worth the wait!

Still have questions? Feel free to reach out via our [Contact page] or email us at support@ollieeandellie.com.

Because we’re an online store, we understand shopping without trying things on can be tricky! That’s why we offer exchanges or store credit on eligible items within 7 days of receiving your order.

📦 To qualify for an exchange:

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  unused, unwashed, and in original condition
  
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  attached
  
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  7 days of delivery
  
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  return shipping
  

Once we receive and inspect your return, we’ll process your exchange or issue a store credit to use on your next purchase.

🚫 Please Note:

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  not offer refunds, only exchanges or store credit
  
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  , intimates, and accessories cannot be exchanged
  
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  are non-refundable and non-exchangeable due to their instant-access nature
  

📁 Digital Products

All digital products (including downloadable guides, templates, or presets) are final sale.

No refunds, exchanges, or cancellations will be accepted once the digital item has been delivered.

We hope you love everything you order from Olliee & Ellie, but if something isn’t quite right, we’re here to help!

Because we’re an online-only store, we offer returns for store credit or exchange only—no refunds.

✅ Return Eligibility:

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  within 7 days of delivery
  
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  unworn, unwashed, and in original condition with all tags attached
  
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  original packaging
  
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Once we receive and inspect your return, you’ll receive a store credit or be able to exchange for a different size or style, depending on availability.

🚫 Non-Returnable Items:

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  (for hygiene reasons)
  
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  – These are non-refundable and cannot be returned or exchanged once delivered